Owner Education

Accessibility has moved from the margins of resort operations to the center of the guest experience. Owner populations are aging, expectations are rising, and awareness of disability—both visible and invisible—continues to grow. In a recent conversation hosted by Shep Altshuler, founder of the Common Thread Hospitality Leadership Coalition, Judy Manis, Senior Owner Support Manager and ADA Specialist with Lemonjuice Capital Solutions, walked through what hospitality teams most need to understand—and where they most often get it wrong.